Banking Call center experience Interactive Voice Response Scripts 
Callminer
JANUARY 18, 2021
While the majority of consumers choose to reach out to companies via multiple mediums , many have reported wanting to avoid going through structured IVR systems – so it’s no surprise that communication quality within a contact centre has become more important than ever before. Encourage agents to cheer up callers with more flexible scripting.
Tenfold - Contact Center Blog
DECEMBER 28, 2017
Businesses are getting deeper into predictive analytics, using artificial intelligence (AI) applications to help streamline call center experiences for customers and agents. This seemingly small reduction in call time ensures greater efficiency by reducing the workload. AI helps in quality assurance.
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