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4 Things Your Contact Center Can Learn Now From Chewy on How To Improve Your Customer Experience While Still Keeping Your Agents Happy and Productive

SharpenCX

And, I smile at the fact that the package showed up on my stoop with no surprise bank transaction. Pet retailer Chewy transcends the typical customer experience. That’s why this month, we’re crushing on Chewy – an eCommerce leader paving the path to a better customer experience. And the customers can feel the difference.

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How to Run an Efficient Inbound Call Center to Keep Your Customers Happy Long-Term (Without All the Crazy Costs)

SharpenCX

Today, many call center agents manage up to 10 different channels , so it’s no wonder agents feel overworked and customer experience suffers. Download Now] 7 projects every VP of Ops can address to reduce inefficiencies in your contact center. The call center experience we’re used to can be counterproductive.