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Churn prediction using multimodality of text and tabular features with Amazon SageMaker Jumpstart

AWS Machine Learning

Customer churn is a problem faced by a wide range of companies, from telecommunications to banking, where customers are typically lost to competitors. We now carry out feature engineering steps and then fit the model. For the feature engineering, we complete the following steps: Fill in the missing values for numerical features.

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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

Bill Dettering is the CEO and Founder of Zingtree , a SaaS solution for building interactive decision trees and agent scripts for contact centers (and many other industries). Interactive agent scripts from Zingtree solve this problem. Agents can also send feedback directly to script authors to further improve processes.