Customer Relationship Metrics

JULY 26, 2017

Think about the evaluation, the calibration, and the coaching. During the Survey Calibration process, those survey results would be moved from Suzie to Johnny where they should be based on the customer’s comments. Simply said, Survey Calibration is a process within any survey program where the data is sanitized to ensure accuracy.

Contact Center 211

Contact Center Calibration Construction Customer centricity 211

Callminer

AUGUST 1, 2017

Bill Dettering is the CEO and Founder of Zingtree , a SaaS solution for building interactive decision trees and agent scripts for contact centers (and many other industries). Interactive agent scripts from Zingtree solve this problem. Agents can also send feedback directly to script authors to further improve processes.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

AWS Machine Learning

JANUARY 17, 2023

Customer churn is a problem faced by a wide range of companies, from telecommunications to banking, where customers are typically lost to competitors. Note that the probability returned by this model has not been calibrated. CalibratedClassifierCV from Scikit-learn can be used to calibrate a model.

Calibration 72

Calibration Metrics Accountability Technical Support 72