Outsource Consultants

OCTOBER 2, 2018

Nearshore outsourcing in Latin American countries (Caribbean, Mexico, and South America) has been growing rapidly over the last several years. Chilean vendors have helped many Fortune 500 and Fortune 1000 companies with their outsourcing strategies by providing high-quality customer experiences and first-class sales tactics.

outsourcing 52

outsourcing Contact Center Bilingual agents Automotive 52

Global Response

FEBRUARY 13, 2022

But most businesses and brands are better served by an outsourced call center, where a dedicated team of customer service experts manages the hiring, training, services and data analytics of the call center. For example, a business in Nevada may have an outsourced onshore call center in Chicago. What is onshore?

Call Center 62

Call Center outsourcing virtual call center Bilingual agents 62

Global Response

JULY 17, 2023

Consider, for example, if some of your team is located in Florida or Puerto Rico, and a massive hurricane hits, sending your service down and halting your call center operations. Cloud-based call center systems allow for this in ways that legacy solutions can’t—or can’t without significant upgrades, modifications and expenditure.

call center solutions 62

call center solutions Call Center Bilingual agents Analytics 62