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9 Benefits of Cloud-Based Call Center Solutions

Global Response

Considering switching to a cloud-based call center solution? Compared to legacy solutions, or on-premise contact centers, cloud-based solutions make much more sense—and offer a lot more flexibility—for today’s market. Surely, that can’t be secure?

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Onshore, offshore, nearshore call centers

Global Response

For example, a company in the US may have an offshore call center in India or the Philippines. Offshore call centers can have some drawbacks, but they can also have a lot of benefits. Offshore call center pros and cons. Is a homeshore call center right for you?