Banking Big data Customer effort Metrics 
360Connext
SEPTEMBER 27, 2017
There is No Perfect Metric. Leaders have spent years banging the drum for one metric or another as the perfect way to track customer experience. But the trend now is to look beyond one metric and embrace the mix of ways to measure the experience. Soft Data is Perfectly OK.
Talkdesk
APRIL 21, 2017
Our panel of leaders from today’s top on-demand companies covers what makes their customers unique, how to handle all the new data and the difficulties of ensuring success for both service providers and customers. Turning Big Data Into Big Decisions. Empowering Customers by Design.
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