Banking Best practices contact center workforce Customer Service 
TechSee
FEBRUARY 12, 2019
Human-AI interaction, for years held up as the final frontier, is now giving way to autonomous AI-powered customer self service becoming a part of our daily experience. Why the crowdsourcing of expertise is at the core of deep learning-powered self-service tools.
Verint
JANUARY 31, 2018
Work performed in the back office in industries such as banking, healthcare, outsourcing and insurance includes processing claims, managing logistics, maintaining records, ensuring compliance and handling prescription orders. Reducing overtime by 37% and increasing associate work activity by 9%. The overall result?
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