article thumbnail

The Route to Fully Autonomous AI Self Service Starts at your Contact Center

TechSee

By drawing on the aggregated knowledge and experience of the contact center workforce, effectively crowdsourcing their expertise, technology providers are creating the next generation of self service platforms. The post The Route to Fully Autonomous AI Self Service Starts at your Contact Center appeared first on TechSee.

article thumbnail

Modernizing the Enterprise with Back Office Automation

Verint

Work performed in the back office in industries such as banking, healthcare, outsourcing and insurance includes processing claims, managing logistics, maintaining records, ensuring compliance and handling prescription orders. Reducing overtime by 37% and increasing associate work activity by 9%. The overall result?