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The Route to Fully Autonomous AI Self Service Starts at your Contact Center

TechSee

Human-AI interaction, for years held up as the final frontier, is now giving way to autonomous AI-powered customer self service becoming a part of our daily experience. Why the crowdsourcing of expertise is at the core of deep learning-powered self-service tools.

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Remote Work Enthusiasts, Rejoice! New Opportunities in the Contact Center World

NobelBiz

While acknowledging the risks of this resolution, the bank prefers to redesign the working space, rather than lose some key elements such as team bonding or proper junior training. Needless to say, besides banking and fintech, there is an important number of other industries where face-to-face teamwork and socialization are vital.

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Avaya Enabling Hundreds of Thousands to Work Remotely in the Face of COVID-19 Challenges

CSM Magazine

Some examples of organizations where Avaya has made a positive impact include: A large health insurance company with millions of medical and specialty members moved 21,000 contact center agents to work remotely from home. One of the largest pharmacy healthcare providers in the U.S. enabled 3,000 remote workers with the help of Avaya.

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Workforce Management Software Improves Employee Engagement

DMG Consulting

Companies are re-evaluating their salary structures as they struggle to hire people for traditionally low-level jobs, including: contact center/customer service representatives, bank tellers, retail clerks, servers, hospitality workers, flight attendants, healthcare aides, and more.

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Navy Federal Credit Union Offers Exceptional Customer Service to Customers Who Served

Verint

Providing one-stop financial services to current and former members of the military and the Department of Defense and their families, Navy Federal Credit Union is the world's largest credit union with more than 7.5 million members, $90 billion in assets, and 17,000 employees.

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The Spotlight Is On the Back Office—Finally!

Verint

Managers and executives responsible for the back-office, the non-customer facing area of an organization that processes the goods and service requests of its customers, have been overlooked for a long time.

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Modernizing the Enterprise with Back Office Automation

Verint

Work performed in the back office in industries such as banking, healthcare, outsourcing and insurance includes processing claims, managing logistics, maintaining records, ensuring compliance and handling prescription orders.