Netomi

JANUARY 5, 2022

An author, keynote speaker and international authority on business management trends, he has been a thought leader in customer-centricity since 1998. His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. Customer Service Leaders: Marsha Collier. Lynn Hunsaker.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

ChurnZero

FEBRUARY 23, 2021

How are today’s Customer Success teams using these forecasting factors to get and stay ahead of their customers’ needs and wants? To find out, we invited CSM Practice to share benchmarking data from their recent survey of Customer Success professionals on how they build, maintain, and measure customer health scores.

Metrics 80

Metrics Benchmark Chief Customer Officer Accountability 80

Lumoa

APRIL 24, 2018

Peter Lavers Customer Experience and CRM Expert. Business leaders tell me that they also like the fact that they can compare their scores to other ‘benchmark’ businesses and this brings a tangibility to it. What’s critical is the discipline to focus more on engaging customers than to chase a specific score." linkedin Why?

Consulting 135

Consulting Consulting Metrics Feedback 135