Navigating the Work-From-Home Contact Center from A to Z: An in-depth interview with Customer Service and Work-From-Home Expert, Michele Rowan
Vistio
APRIL 2, 2022
And while customers were forgiving during the emergency in terms of service levels, now they’re not so much so. And we need to be able to see what they’re saying while we’re listening to them and not listening and responding with something different off a script. ” Those sorts of things.
52 
Let's personalize your content