Types of Customer Service: 8 Ways You Can Improve Your Customer Experience
JivoChat
APRIL 28, 2021
For example, a non-profit can answer questions about how they champion their cause, while private companies that sell B2C products or B2B services could use live chat to guide customers to the right product. Better yet, 69% of chatbots resolve their entire “script,” meaning they lead the customer to the desired outcome.
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