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Types of Customer Service: 8 Ways You Can Improve Your Customer Experience

JivoChat

For example, a non-profit can answer questions about how they champion their cause, while private companies that sell B2C products or B2B services could use live chat to guide customers to the right product. Better yet, 69% of chatbots resolve their entire “script,” meaning they lead the customer to the desired outcome.

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Navigating the Work-From-Home Contact Center from A to Z: An in-depth interview with Customer Service and Work-From-Home Expert, Michele Rowan

Vistio

And we need to be able to see what they’re saying while we’re listening to them and not listening and responding with something different off a script. And we sit on a lot of expensive real estate, and it’s been proven that it works really well. As we talked about, I’ve been doing this a long time.

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41 Best Sales Podcasts Every Sales Pro Should Listen to Weekly

CrazyCall

Also, besides bombarding guests with pre-scripted questions they make sure every guest shares their story so you can better understand his or her past position and what path he or she had to take to get to today’s spot. Topics covered: B2B sales, B2C sales, sales techniques. In the Arena. Anthony Iannarino. Personal Website.

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