Navigating the Work-From-Home Contact Center from A to Z: An in-depth interview with Customer Service and Work-From-Home Expert, Michele Rowan
Vistio
APRIL 2, 2022
And we need to be able to see what they’re saying while we’re listening to them and not listening and responding with something different off a script. And we sit on a lot of expensive real estate, and it’s been proven that it works really well. As we talked about, I’ve been doing this a long time.
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