Top Five Obstacles to Customer Centricity #1 Silo’d Organisations
Peter Lavers
JULY 6, 2016
This is particularly an issue in B2C companies, as it comes out 3rd amongst B2B respondents. There’s a complex, quality managed, business system behind them. I use different systemic models for B2C, B2B and Public Sector/Not For Profit (NFP). Only one in five respondents disagreed with this statement.
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