B2C outsourcing Schedule adherence Training 
BlueOcean
MARCH 24, 2022
When it comes to complex B2C customer care, the customer is anything but a faceless number in a sea of consumers. B2C brands had their worlds turned upside down by the pandemic, but what does complex customer care look like now things are leveling out? That said, this move results in a different level of work for Tier 2 agents.
Quality Contact Solutions
DECEMBER 31, 1969
One of the most commonly asked questions when it comes to inbound call center outsourcing is around metrics. There are many other metrics such as Average Handle Time (AHT), Schedule Adherence, Attrition, Cost per Contact, and Average Wait Time (AWT). By Kelli Barabasz, Vice President of Operations.
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