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Contact Center Technologies 2017: find out what 23 experts say

RichCall

ot CX transformation from contact centers to multichannel, omnichannel, robotics and proactive CX. With IoT, presenting a single view of the data becomes easier whether you are a B2B or B2C company. Contact Center and CX Research and Reports. Global Contact Centre Benchmarking Report, Dimension Data 2017. Darren Prine.