JivoChat
APRIL 28, 2021
Cons: It’s not always possible to read customer emotions. When to use this type of customer service: Both public and private organizations can benefit from live chat. Some customers may prefer to speak with a person. When to use this type of customer service: Both B2B and B2C companies can use chatbots to great effect.
Lumoa
FEBRUARY 9, 2023
Whether you’re new to customer experience or seeking inspiration, this guide serves as your ultimate resource for exploring and delving deeper into this exciting field. The situation when B2B CX was very distant from B2C CX has been rapidly changing. Onboarding Onboarding is familiarizing a new customer with the service.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Lumoa
OCTOBER 31, 2018
Successful organizations will drive deep, orchestrated transformation rather than just fixing customer issues or tracing scores. It will require experience professionals to help drive more collaboration and alignment of operations, measures, metrics, processes, governance, workflow – true and real strategic organizational transformation.
Pointillist
APRIL 17, 2019
You know you need the right customer data analytics tools to discover customer journeys, understand customer behavior and provide your customers with a better experience. But standing in your way are existing customer data management challenges.
Pointillist
MAY 23, 2018
Visualize a “future-state” customer experience to spur innovation. Communicate and align the organization around a customer-centric model. Serve as a CX change management and governance tool. Customer journey mapping is an effective approach for transformation initiatives aimed at creating a customer-centric culture.
Expert insights. Personalized for you.
59 
Let's personalize your content