aircall

DECEMBER 13, 2018

CRM/Helpdesk Users | Respondents who use a CRM or Helpdesk software solution (ex. Non-Users | Respondents who do not use a CRM or Helpdesk software solution to manage support team operations. CRM/Helpdesk Users are 92% confident ( 52% very) in their data accuracy — 14% more than Non-Users.

Surveys 54

Surveys Customer Support B2C CRM 54

NobelBiz

JUNE 5, 2023

It is often outsourced to third-party providers offering lead generation call center services. This challenge can be addressed by using market research tools and techniques, customer relationship management (CRM) systems, and data analysis methods. Inbound lead generation includes blogging, SEO, social media, PPC.

Call Center 52

Call Center Scripts CRM Contact Center 52

Global Response

DECEMBER 5, 2022

Outsourcing B2B CS requires deep, industry-specific care that can’t be reduced to one-size-fits-all support. B2B Customer Service vs. B2C Customer Service There are distinct differences between business-to-business and business-to-consumer customer service. With B2C CS, solving issues may be for one instance or a handful of issues.

B2B 62

B2B Customer Service B2C Multichannel 62

OctopusTech

MARCH 27, 2023

It is different from a multichannel contact center, which allows customers to interact with a company using multiple channels, but those channels operate independently of each other. How is a Multichannel contact center different from an Omnichannel contact center?

Contact Center 62

Contact Center Multichannel Interactive Voice Response Call Center 62