B2C contact center associations Metrics Personalization 
The Northridge Group
JUNE 2, 2023
Providing excellent customer experiences (CXs) is important for both business-to-customer (B2C) and business-to-business (B2B) contact centers. SUCCESS STORY – HEALTHCARE Healthcare insurance companies serve both members (patients) and providers in their contact centers.
The Northridge Group
MAY 2, 2023
Finally, GPT-4 enables users to customize their personalities to meet their specific needs, which enhances its adaptability and flexibility in different situations. Additionally, its capacity for personalized conversations allows companies to provide more targeted customer care in real-time.
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