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Call Center optimization: Tools and best practices to increase performance

NobelBiz

FEBRUARY 27, 2024

Agent screen capture technology offers a solution by allowing supervisors to review agents’ screens during customer interactions. This not only helps in ensuring compliance with protocols but also provides opportunities for coaching and feedback based on actual performance.

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How to Hire Right in Contact Centers: Top Experts Reveal Secrets

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JULY 8, 2019

In it, you’ll be able to find out about top Contact Center Solution Providers and learn about the Contact Center Virtual Summit Boot Camp that will help you to expand your skills. Contact Center Virtual Summit LinkedIn Page. Contact Center Virtual Summit Twitter Page. Free Access.

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