NobelBiz

FEBRUARY 27, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case.

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104

Talkdesk

APRIL 22, 2020

Contact centers utilizing on-premises infrastructures do not have adequate flexibility and scalability to allow their workforce to operate remotely and also meet rising customer demands. Fortunately, Talkdesk® is here to help.

B2C 59

B2C Government contact center solutions Cloud contact 59

TechSee

SEPTEMBER 3, 2019

As customer service leaders envision the contact center of the future, a key question is whether agents will need to come in to work at all. After all, the costs of operating a physical contact center are immense, and the challenges of training , motivating and retaining staff remain major pain points for all B2C organizations.

Contact Center 84

Contact Center B2C Self service Contact center software 84

Talkdesk

APRIL 25, 2017

San Francisco, CA — Talkdesk , the leader in cloud-based contact center solutions, today announced AppConnect, the first enterprise app store. The new app marketplace was designed with customers in mind at every step, giving contact center admins more power than ever to customize and manage their contact center technology.

Enterprise 40

Enterprise contact center solutions Contact center software B2C 40

CX Global Media

JULY 8, 2019

In it, you’ll be able to find out about top Contact Center Solution Providers and learn about the Contact Center Virtual Summit Boot Camp that will help you to expand your skills. In the CCVS Playbook and Planner you’ll be able see who’s speaking and when and help you get the most out of the online summit.

Contact Center 120

Contact Center Education Coaching B2B 120

JustCall

APRIL 5, 2023

With an increasing number of B2B and B2C companies switching to subscription-based models, businesses are facing new challenges. The need for customer success management is fairly new and fast becoming pertinent. These include the need to create value for customers on a recurring basis as well as lowering the switching costs for customers.

Management 52

Management CRM Analytics Customer retention 52

Serenova

AUGUST 5, 2019

According to Forrester’s research, the emotional component is important not only for B2C, but for B2B interactions as well. Automation in the contact center started in the 80s with interactive voice response (IVR), then websites in the 90s, and mobile apps in the early 2000s. Achieve a positive emotional reaction. Automation.

Customer centricity 40

Customer centricity Contact Center Interactive Voice Response Customer Experience 40