JivoChat

JULY 21, 2021

In the simplest terms, customer relations refers to interactions with customers, while customer relationship management refers to policies, tools , and software platforms used to track and manage these interactions. You’ll find CRM useful at all points of the customer lifecycle. Why Is Customer Relations Important?

Chatbots 52

Chatbots B2C CRM Customer retention 52

JivoChat

APRIL 28, 2021

Cons: It’s not always possible to read customer emotions. When to use this type of customer service: Both public and private organizations can benefit from live chat. Instead of hopping on a product demo with every customer, you can make videos available on-demand to answer frequently asked questions at scale.

Customer Service 59

Customer Service Customer Experience Chatbots Self service 59

Lumoa

OCTOBER 31, 2018

We will continue to hear more about artificial intelligence and chatbots in the coming year. When it comes to using technology to allow customers to self-solve issues, some companies automate too much and some don’t automate enough. Companies do marketing, sales and CRM – the customer does the experience!

Customer Experience 64

Customer Experience Customer centricity Education Consulting 64