What Pain Points do Customers Experience with Live Chat?
IdeasUnlimited
APRIL 21, 2022
Handling customer queries on a daily basis is crucial for B2C and even B2B companies that rely on high value clients for their revenue and continued operations. It’s tempting to use live chat to extract customer data, but wasting their time can make you lose a customer for good. Customers always loathe long wait times.
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