JustCall

DECEMBER 7, 2022

With these, you can benchmark your team’s performance against its goals and decide on appropriate incentives and training programs. This generally applies to subscription-based businesses where upselling, churn rates and cancellations affect the retention of customers. Salesforce CRM Analytics (formerly Tableau CRM).

Analytics 52

Analytics Sales CRM Metrics 52

JivoChat

MARCH 25, 2021

Connect your live chat tool with your CRM so your sales team can follow up with each new lead, and quickly access chat histories in the future. Also, make use of upselling and cross-selling strategies to boost your average ticket size and sell more. 61% of B2B businesses report offering live chat, versus only 33% of B2C businesses.

Wait times 52

Wait times Sales Scripts B2B 52

JivoChat

MARCH 25, 2021

Connect your live chat tool with your CRM so your sales team can follow up with each new lead, and quickly access chat histories in the future. Also, make use of upselling and cross-selling strategies to boost your average ticket size and sell more. 61% of B2B businesses report offering live chat, versus only 33% of B2C businesses.

Wait times 52

Wait times Sales Scripts B2B 52

Totango

FEBRUARY 15, 2019

Please note that this record format applies for both B2B and B2C. Products that are only designed for B2C use cases will fall short when it comes to mapping usage data into the customer success use cases which will be described below. Close to 100%, it reflects full adoption and upsell opportunity. Activity ID.

SaaS 70

SaaS B2C B2B Metrics 70