ViiBE Blog

AUGUST 11, 2021

Contact centers vary widely to suit the needs of a wide range of businesses. A customer-facing company and business-to-business (B2B) sales will have different needs from a contact center. Contact center software uses omnichannel routing to put the customer in touch with a representative via the means of their choosing.

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NobelBiz

SEPTEMBER 30, 2020

Use key features such as IVR, voice recordings, skill-based routing, across-the-platform rules, chat history, supervisor live intervention options, CRM integrations, etc. But as a quick starting guide, this list should offer a good overview of what general capabilities to look for when opting for a cloud contact center solution.

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Babelforce

AUGUST 11, 2022

Those include voicemail, call transfers, advanced routing , and IVR. What’s more, these tools are easy to configure via cloud-based software. This can help with complex B2B sales cycles when multiple stakeholders need to come to a decision together. Wide variety of functions. Easy to set up. It also helps with product support.

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