B2B Cloud contact contact center solutions Interactive Voice Response 
ViiBE Blog
AUGUST 11, 2021
Contact centers vary widely to suit the needs of a wide range of businesses. A customer-facing company and business-to-business (B2B) sales will have different needs from a contact center. Like a call center, a contact center may use interactive voice response for the opening menu.
NobelBiz
SEPTEMBER 30, 2020
Use key features such as IVR, voice recordings, skill-based routing, across-the-platform rules, chat history, supervisor live intervention options, CRM integrations, etc. But as a quick starting guide, this list should offer a good overview of what general capabilities to look for when opting for a cloud contact center solution.
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