The State of Automated Customer Service in 2023
Comm100
JANUARY 11, 2023
They are capable of capturing leads, booking meetings, routing chats, and more, in a conversational way that feels natural for customers. While just 14% of Baby Boomers say they prefer digital self-service, 49% of Gen Z and 41% of Millennials prefer to use a digital self-serve option. Example 2 – Taskbot to capture leads.
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