Taylor Reach Group
NOVEMBER 30, 2018
Tim Ferriss, author of The 4-Hour Work Week , famously told his outsourced agents that if a problem cost less than $100 they should fix it themselves. I just don’t understand that while our incentive to reduce average handle time was so successful our call volume increased substantially.
Transparent BPO
JANUARY 14, 2020
It may also mean companies will invest less in domestic or in-house contact centers and opt instead for lower-cost alternatives, such as nearshore or offshore outsourcing providers. The available geography for native English speakers is drying up, forcing companies to look at previously unconsidered or emerging locations for outsourcing.
SmartAction
OCTOBER 2, 2018
Because Electrolux operates many large brands, authentications and registrations are a large part of the basic functions that agents perform every day; in fact, each agent handled these call types around 35 times per day on average. Q: How difficult was the implementation and initial pilot? This drove them crazy.
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