Hodusoft

FEBRUARY 29, 2024

Limited Multichannel Support Multichannel, if not omnichannel support, is extremely important in today’s time. As per data from Webinar Care, nine out of every ten customers expect interaction with brands across multiple channels.

Call Center 52

Call Center Abandon rate call center software Omni-channel support 52

NobelBiz

AUGUST 28, 2023

The idea to put together this article was inspired by one of our webinars, where Christian Montes and Mike McGuire shared some amazing insights about what makes a contact center tick and how to increase its overall metrics and performance. Watch the entire on-demand Webinar episode here. The answer? Embrace an omnichannel approach. .

Contact Center 98

Contact Center Multichannel Analytics Feedback 98

NobelBiz

MAY 2, 2023

This article is based on a recent discussion between the two experts within the NobelBiz Webinar Series , hosted by Brad Butler, a highly-skilled professional with more than ten years of experience in the contact center space. Many of the unique webinar’s talking points are expanded here in this article. Watch the free webinar here.

Contact Center 52

Contact Center Average Handle Time Call Center CRM 52

NobelBiz

JUNE 5, 2023

If you want to learn more about all the best practices with training and staffing for contact centers, we encourage you to watch one of our latest webinars on this very topic: Contact Center Staffing in a Remote World: Most effective strategies for recruiting, retention, and motivation of Contact Center employees.

Call Center 52

Call Center Scripts CRM Contact Center 52

Netomi

NOVEMBER 8, 2021

Modern help desk platforms have rich data and reporting so you can track response time, average handle time, first response rate and other key customer service KPIs. . Hear how AI can improve the customer experience in this webinar featuring Greg Dreyfus from Zendesk. Sophisticated analytics. Knowledge Base.

Chatbots 52

Chatbots Enterprise Self service CRM 52