SmartAction

JANUARY 25, 2019

The world of technology is changing rapidly and innovations abound. This newly acquired accuracy means that call center virtual assistant solutions are now demonstrating their true power in a variety of interesting and beneficial ways. Up-front customer data gathering to authenticate members before passing to live agent.

Virtual Agent 45

Virtual Agent Self service Healthcare Contact Center 45

DMG Consulting

JULY 8, 2022

Another way of saying this is that the average handle time (AHT) of customer service calls in most contact centers can be cut in half, with the right technology. This is independent of the percentage of calls that can be displaced by an intelligent virtual agent (IVA).). The issue is rather simple.

Contact Center 54

Contact Center Average Handle Time Virtual Agent Healthcare 54

TechSee

AUGUST 14, 2018

These systems are relevant for many verticals including healthcare, finance, weather prediction, call and chat centers, desktop apps, info kiosks and more. . It also improves their ability to bring customer issues to successful resolution, enhancing both customer satisfaction and inline agent satisfaction.

Contact Center 95

Contact Center Scripts Average Handle Time First call resolution 95

Talkdesk

APRIL 14, 2020

The healthcare sector, government sector and e-commerce business owners are seeing a spike in their inbound calls, but contact centers are traditionally staffed with dozens to thousands of agents working in the office. Oftentimes in 24-hour contact centers, agents share desks and equipment – including headsets.

Contact Center 81

Contact Center Virtual Agent Chatbots Healthcare 81

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Contact Center

Playvox

MARCH 19, 2024

Generative AI technologies truly have the power to change how we work and our ability to deliver a stellar customer experience (CX). AI is also finding its way into contact centers, as technology allows machines or computers to process information in a similar fashion, but much faster than humans.

Contact Center 74

Contact Center Quality management Interactive Voice Response Coaching 74