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Unlocking Next-Level Customer Service with Gen AI Technology

CCNG

This functionality can greatly reduce average handle times (AHT) by accessing suggest responses and solutions to customer queries faster than humanly possible. This not only saves time but enables CSRs to handle more interactions with efficiency. This technology is more than a complex web of pre-written prompts.

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APAC Contact Centres Embracing AI and Virtual Agent Technologies

Creative Virtual

Creative Virtual was excited to be invited back to participate again by our partner Continuous Technologies International Ltd (CTINT) in the Symposium held on 31 October and to attend the Gala the following evening. The advancements in AI and virtual agents are bring more changes.

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How DSW Reduced Their Average Handle Time By 19%

SmartAction

The hesitation that we had years ago when AI-assisted service was a new, hyped technology, was whether we wanted to hand over our customer experience to anyone other than our associates. IVA is our new Virtual Agent powered by SmartAction, who interacts with our customers in a similar manner to a live agent.

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Unleash Your Customer Service Team’s Full Potential with Virtual Agents

UJET

Don’t worry, we’re not suggesting you double your workforce; we’re suggesting you give your agents a virtual sidekick. Virtual Agents are designed to be your human agents’ Pippen or Harrison or Gehrig (pick your sport). What, Exactly, Are Virtual Agents? Intelligence Is a Matter of Features.

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

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Unleash Your Customer Service Team’s Full Potential with Virtual Agents

UJET

Don’t worry, we’re not suggesting you double your workforce; we’re suggesting you give your agents a virtual sidekick. Virtual Agents are designed to be your human agents’ Pippen or Harrison or Gehrig (pick your sport). What, Exactly, Are Virtual Agents? Intelligence Is a Matter of Features.

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AI technology will save contact centre agents, not displace them

Connect

Technology-enabled transformation is a growing trend as operators look to access the latest technologies shaping the contact centre of the future , with artificial intelligence (AI) a key strategic focus. Creating ‘ super agents. By Martin Cross , Chief Strategy Officer at Connect. Shifting the status quo.