SmartAction
JANUARY 25, 2019
This newly acquired accuracy means that call center virtual assistant solutions are now demonstrating their true power in a variety of interesting and beneficial ways. Here’s how two innovative companies are using AI-powered virtual agents to automate more in their contact centers. 5% fewer calls to live agents.
DMG Consulting
JULY 8, 2022
Another way of saying this is that the average handle time (AHT) of customer service calls in most contact centers can be cut in half, with the right technology. This is independent of the percentage of calls that can be displaced by an intelligent virtual agent (IVA).). The issue is rather simple.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
TechSee
AUGUST 14, 2018
These systems are relevant for many verticals including healthcare, finance, weather prediction, call and chat centers, desktop apps, info kiosks and more. . It also improves their ability to bring customer issues to successful resolution, enhancing both customer satisfaction and inline agent satisfaction.
NICE inContact
NOVEMBER 16, 2018
But there are dozens of other processes in which agents collect information from a customer over the phone, and these calls aren’t just long, they’re expensive. Many companies have been able to significantly reduce live agent minutes and the average handle time for calls by using virtual agents to take over the drudgery of data gathering.
Advertisement
If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
Talkdesk
APRIL 14, 2020
The healthcare sector, government sector and e-commerce business owners are seeing a spike in their inbound calls, but contact centers are traditionally staffed with dozens to thousands of agents working in the office. Oftentimes in 24-hour contact centers, agents share desks and equipment – including headsets.
Playvox
MARCH 19, 2024
Some of the most common uses of AI have been game changers: Virtual assistants like Siri guiding us on our way and finding information in an instant Fraud detection from our financial institutions Medical diagnoses and healthcare Contact centers are no exception and stand to gain significant business and operational benefits from AI.
Expert insights. Personalized for you.
44 
Let's personalize your content