Remove Average Handle Time Remove First call resolution Remove Knowledge Base Remove Virtual Agent
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Who benefits from an AI-powered knowledge base?

Talkdesk

In my previous blog , I took you through the key characteristics of a true AI-powered knowledge base. Now, we’re going to dive into the different stakeholders within and outside of the contact center who will benefit from this evolution of the traditional knowledge base, and how you can use it to transform your customer experience. .

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AI technology will save contact centre agents, not displace them

Connect

By orchestrating first-line customer engagement with intelligent routing, the solution can allocate basic engagements and repetitive tasks to automated AI solutions like chat bots or conversational virtual agents. Creating ‘ super agents.

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10 Effective Ways to Reduce Costs in Your BPO Contact Center

Hodusoft

A constant monitoring of call queues, agent availability, and quality of service, helps in efficient allocation and utilization of resources based on current conditions. These tools can be used to address common or routine customer inquiries, reducing the need for human agents’ interference. without speaking to an agent.