Talkdesk

MARCH 24, 2020

In my previous blog , I took you through the key characteristics of a true AI-powered knowledge base. Now, we’re going to dive into the different stakeholders within and outside of the contact center who will benefit from this evolution of the traditional knowledge base, and how you can use it to transform your customer experience. .

Average Handle Time 57

Average Handle Time Self service First call resolution Virtual Agent 57

Connect

DECEMBER 11, 2023

By orchestrating first-line customer engagement with intelligent routing, the solution can allocate basic engagements and repetitive tasks to automated AI solutions like chat bots or conversational virtual agents. Creating ‘ super agents.

Technology 92

Technology Average Handle Time Cloud contact First call resolution 92

Hodusoft

OCTOBER 19, 2023

A constant monitoring of call queues, agent availability, and quality of service, helps in efficient allocation and utilization of resources based on current conditions. These tools can be used to address common or routine customer inquiries, reducing the need for human agents’ interference. without speaking to an agent.

Contact Center 52

Contact Center Interactive Voice Response Contact center software Self service 52