Callminer
AUGUST 1, 2017
Average handling times (AHT) increase. Customer service diminishes. This will improve campaign performance overall including agents’ service levels. This can be achieved if all agents are trained on both campaigns so that the queue hold time can be reduced. Errors happen. Compliance missteps occur.
SharpenCX
FEBRUARY 25, 2020
Maybe you wanted to check on your Service Level, but caught a glimpse of Average Handle Time. Which is exactly why actors and entertainers wait in a green room prior to going on TV. And, too much distraction will only pull your brain in different directions. Hmm, both are looking kind of low.
aircall
MARCH 31, 2021
When your customers call in, they automatically receive a greeting (usually followed by some enjoyable hold music to entertain them while they wait). If the amount of time that a customer has to wait is too long, the queue callback feature will kick in, and the next available sales or support agent will call them back. .
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