Uniphore

JANUARY 24, 2022

Today’s leading enterprises rely on Uniphore’s agent assist software to drive employee engagement and performance. Average handle time cut by 2 minutes for a healthcare service leader. A 50% decrease in after call work effort for a major European telecommunications provider. The list goes on….

Coaching 52

Coaching Call Center Average Handle Time Telecommunications 52

Playvox

MARCH 19, 2024

Some of the most common uses of AI have been game changers: Virtual assistants like Siri guiding us on our way and finding information in an instant Fraud detection from our financial institutions Medical diagnoses and healthcare Contact centers are no exception and stand to gain significant business and operational benefits from AI.

Contact Center 74

Contact Center Quality management Interactive Voice Response Coaching 74

SharpenCX

MAY 16, 2022

Average Handle Time (AHT). This is the time it takes for an agent to complete a phone call or a “session.” And Officervibe’s 2021 State of Employee Engagement report found that 72% of employees think their manager could define clearer goals. Healthcare executives? Set Clear Expectations.

Contact Center 67

Contact Center Scripts Call Center call center software 67