Average Handle Time Customer Care Inbound sales Interactive Voice Response 
OctopusTech
MARCH 11, 2022
Inbound call center services can be defined as a call center that is mainly responsible for incoming calls of existing customers of a business. Prospective customers give voice calls that are attended by the customer care representatives.
JustCall
JANUARY 18, 2023
Inbound calling and outbound calling are both important for businesses. Inbound Calling. More concerned with technical support, inbound sales and customer service. More concerned with sales. These calls address and resolve customer concerns and issues. Less Customer Care. Less Control.
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