NobelBiz

SEPTEMBER 12, 2023

To optimize ATT, call centers employ various strategies, such as agent training programs, call scripting, and technological tools, to strike the right balance between service quality and efficiency. Measuring Talk Time is like clocking the duration of a 100m dash – it seems straightforward, but there’s more to it than meets the eye.

Metrics 52

Metrics Call Center Outbound sales Contact Center 52

aircall

APRIL 21, 2017

Not all KPIs are created equal and not all of them are relevant to outbound sales. Thankfully, measuring every KPI, all the time, would be a tremendous waste of time and resources and would yield an unmanageable and opaque amount of data. Average handle time (length of all calls / total number of calls).

Best practices 81

Best practices Scripts Outbound sales Coaching 81

aircall

APRIL 21, 2017

Not all KPIs are created equal and not all of them are relevant to outbound sales. Thankfully, measuring every KPI, all the time, would be a tremendous waste of time and resources and would yield an unmanageable and opaque amount of data. Average handle time (length of all calls / total number of calls).

Best practices 54

Best practices Scripts Outbound sales Coaching 54

CrazyCall

AUGUST 8, 2019

In this article we’ve decided to present you 20 call center metrics that will make it easier for you to gain powerful insights into the sales call performance and keep an eyeon your customer service efforts. Average Waiting Time. Average handling time. Outbound call center metrics: Outbound Calls per Day.

Call Center 52

Call Center Metrics Abandon rate Management 52