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7 Steps to Reinforce Your Contact Center’s Systems and Processes for the Holidays

Serenova

You can see it just over the horizon: the storm of calls, messages and texts that come with the holiday season at your contact center. Here’s how you can ensure your contact center’s systems and processes will weather the storm: 1. If you’re not already using a cloud-based contact center, think about switching.

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Call Center Software: How to Choose the Best Software (Tips & Best Practices)

Callminer

Service is a big part. “As As you will certainly know, customer service is critical – but you need to ensure that your call center software has the best customer service ever. Know the latest call center trends. As more customers seek to engage businesses through other channels than voice (e.g.,