Workforce Management for Call Centers: What You Need to Know
Playvox
JANUARY 11, 2024
Read on for a complete guide on how to improve operational efficiency and deliver a better customer experience (CX) through WFM. What is Workforce Management for Call Centers? If that’s a mouthful, think of it as ensuring the right agents are in the right place at the right time. But getting to this nirvana is no picnic.
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