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Are You Using All That Workforce Optimization Has to Offer?

Verint

DECEMBER 13, 2017

Autoscoring your quality management forms and evaluating your calls using automated quality solutions can help your organization quickly, easily and objectively evaluate every recorded call for script adherence and other customer service requirements. helping your organization to create a better customer experience.

Average Handle Time 26
Average Handle Time First call resolution Employee engagement Quality management 26
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Balto Elevates the Agent Experience in the Contact Center with New Suite of Features

Balto

SEPTEMBER 21, 2022

Louis, MO — Balto, the leader in uniting contact center agents with AI for better conversations, is excited to announce the release of a suite of features for its market-leading real-time guidance platform dedicated to improving the agent experience in the contact center.

Agent Empowerment 52
Agent Empowerment Contact Center Gamification contact center workforce 52
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