Remove Average Handle Time Remove contact center workforce Remove Customer Experience Remove Scripts
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Balto Elevates the Agent Experience in the Contact Center with New Suite of Features

Balto

Louis, MO — Balto, the leader in uniting contact center agents with AI for better conversations, is excited to announce the release of a suite of features for its market-leading real-time guidance platform dedicated to improving the agent experience in the contact center.

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Are You Using All That Workforce Optimization Has to Offer?

Verint

Enhancing what you have to deliver better experiences. A question being asked within many organizations is—how can we deliver better customer experiences? What solutions should we invest in to help achieve customer experience goals and meet customer expectations?