Monet Software

NOVEMBER 11, 2020

How to treat employee burnout and reinvigorate call center engagement for the long haul. Do you feel it spreading through your contact center workforce? Even the most employee-centric contact centers must confront agent burnout occasionally.

Morale 100

Morale Agent burnout Contact Center Coaching 100

Verint

DECEMBER 13, 2017

Enhancing what you have to deliver better experiences. A question being asked within many organizations is—how can we deliver better customer experiences? What solutions should we invest in to help achieve customer experience goals and meet customer expectations?

Average Handle Time 26

Average Handle Time First call resolution Employee engagement Quality management 26

Verint

JUNE 6, 2017

Attendees hosted sessions and exchanged best practices on topics including voice of the customer, desktop and process analytics, automation/robotics, employee engagement, quality management, back-office and branch operations, compliance recording and workforce management.

Employee engagement 34

Employee engagement Quality management Analytics Best practices 34

Fonolo

MAY 7, 2015

The way your agents feel about their job will be hard to hide over the phone; a happy employee will rub off their colleagues as well as your callers, improving both the customer experience and the workplace atmosphere. Be Active in the Customer Experience Community. Average Handle Time.

Call Center 126

Call Center Management Contact Center Coaching 126