Playvox

JULY 14, 2023

Contact Center Agent Productivity Defined Call center agent productivity is based on the efficiency and effectiveness with which your agents handle customer interactions, such as incoming calls, emails, chats, and social interactions. How long does it take agents to handle an inbound call or inquiry?

Contact Center 74

Contact Center Coaching Schedule adherence Abandon rate 74

Global Response

JUNE 20, 2023

Tunisia’s culture has been influenced by a variety of groups across history, but today, it’s 99% Muslim, with strong values toward religion, family and hospitality. What kind of services can Tunisia-based call centers provide? Of course, it depends on the call center. What is the scalability potential for operations in Tunisia?

Call Center 62

Call Center outsourcing Bilingual agents Education 62

NobelBiz

NOVEMBER 15, 2022

Are you looking for a solution that fits your call center requirement? The NobelBiz OMNI+ omnichannel contact center solution is one of the most agent-friendly interfaces on the market, seamlessly combining the simplicity of calls and operational interactions with a clean and accurate customer data flow.

Call Center 52

Call Center Contact center software Contact Center First call resolution 52