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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

Rachel Ivers worked as an Inside Sales Representative for 8z Real Estate for one and a half years. She also worked for zavvie, a real estate marketing startup. Additionally, she works at the CU Boulder Real Estate Center. Average handling times (AHT) increase. Errors happen.

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What is Interactive Voice Response (IVR): All You Need to Know

JustCall

Unnatural-Sounding and Stilted Script Writing the perfect script is harder than it seems, yet many businesses take it lightly and do not consult with a professional before doing so. From real estate to airlines, the IVR call in process is an important part of your customer support.