NICE inContact

OCTOBER 17, 2018

But Mattress Firm could rest easy once it switched to NICE inContact CXone, the cloud-based, customer experience platform that supports workforce management, quality management and skills-based routing. Operational efficiency has improved, quality assurance (QA) scores are soaring and agent adherence has risen steadily.

Average Handle Time 48

Average Handle Time Contact Center Quality management Enterprise 48

Connect

APRIL 18, 2024

Applying artificial intelligence (AI) in the contact centre has emerged as a prolific trend as the hype around Generative or Gen AI – the next iterative advancement in the technology – gathers pace. By Martin Cross, CTO at Connect. About ‘ Connect.

Virtual Agent 88

Virtual Agent Chatbots Average Handle Time Engineering 88

NobelBiz

FEBRUARY 27, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case.

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104

Playvox

MAY 4, 2023

A digital contact center must take an omnichannel approach to customer interactions to make communication more convenient for the customer and boost the agent experience at the same time. Related Article: The Top 4 Contact Center Trends To Boost Performance And CX What Is An Omnichannel Contact Center?

Contact Center 52

Contact Center contact center solutions Multichannel Average Handle Time 52