Average Handle Time, Call Center, Call flow and Customer retention

AI-Driven Excellence in Call Center Quality Management

Balto

NOVEMBER 28, 2023

Call center quality management can present numerous challenges for your business. Artificial intelligence (AI) has introduced a wide range of solutions that enable faster, more accurate, and more efficient call center quality management. Resolution: Did the call end up with the customer’s problem resolved?

Quality management

Quality management Call Center Management Contact Center

5 Strategies for Optimizing & Improving Call Center Performance

EPIC Connections

JUNE 26, 2019

Contact centers are metrics-driven organizations. Management teams focus on customer journey analysis, customer retention rates, average handle time and myriad other metrics, because contact centers and call centers are often viewed as cost centers.

Call Center

Call Center Call flow industry standards Contact Center

Customer Contact Central

AI-Driven Excellence in Call Center Quality Management

5 Strategies for Optimizing & Improving Call Center Performance

Webinars

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