Callminer

AUGUST 1, 2017

Average handling times (AHT) increase. So much of contact center efficiency hinges on using the right technology. It’s crucial that contact centers implement a tool that pulls in all of the necessary portals and processes into one simplified platform. Here are eight good practices a contact center should have: 1.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

SmartAction

MAY 23, 2019

This is the fifth of a five-part blog series that outlines the Five Best Practices for AI Self-Service Without Compromise. Use this guide to automate your contact center and Customer Experience (CX) with AI self-service in voice, chat, and text. Solutions Expert – architects the solution roadmap and ROI. Project Manager.

Self service 40

Self service Virtual Agent Contact Center Engineering 40

TechSee

JUNE 25, 2019

This type of sentiment analysis has become a key tool for making sense of the multitudes of opinions expressed every day in texts on review sites, forums, blogs, and social media. These tools include call prioritization, customer identification, recommendation engines and smart agent monitoring and training.

Technology 122

Technology Customer Service Gamification Contact Center 122

NobelBiz

JANUARY 16, 2024

Customer referrals are a vital growth engine, transforming satisfied clients into powerful advocates. This could include metrics like call duration, conversion rate, customer satisfaction scores, or average handling time. This may include offering discounts, rewards, or exclusive access to certain benefits.

Call Center 52

Call Center Interactive Voice Response Contact Center Inbound sales 52