Average Handle Time, Bilingual agents and Technology

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Average Handle Time

Bilingual agents

Technology

Bilingual Customer Support: Where Live Agents and AI Coincide

BlueOcean

OCTOBER 4, 2023

The same is true for first call resolution and average handle times. Data from ICMI also reveals that 76% of call center professionals believe bilingual support improves the customer experience, brand loyalty, and customer satisfaction. The most recent census reports that 21.4%

Customer Support

Customer Support Bilingual agents outsourcing Contact Center

Tunisia Call Centers: Are They Right for Your Organization?

Global Response

JUNE 20, 2023

Aside from its reputation as a beautiful vacation destination just a few hours from Europe, Tunisia has also established itself as a business and technology hub in Northern Africa. Alongside the human element, there’s also the technological backbone to consider.

Call Center

Call Center outsourcing Bilingual agents Education

Customer Contact Central

Bilingual Customer Support: Where Live Agents and AI Coincide

Tunisia Call Centers: Are They Right for Your Organization?

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