Average Handle Time Bilingual agents Customer Support Metrics 
BlueOcean
OCTOBER 4, 2023
When one in five of your customers speak something other than English as their first language, providing bilingual customer support is critical. But what mix of live agents versus AI is best for your business? The same is true for first call resolution and average handle times.
Global Response
JUNE 20, 2023
For international companies, these languages are a must for customer support. Tunisia has a strong ICT infrastructure, providing consistent and reliable support for international businesses. This begins by identifying—and tracking—core KPIs (Key Performance Indicators), or metrics for success and quality—amongst your team.
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